Privacy Policy

Last updated: September 2026

RightPath Casework respects your privacy and is committed to handling personal information responsibly and securely.

Information We Collect

When you contact RightPath Casework, we may collect information such as your name, email address and any information you choose to provide about your circumstances or case.

Depending on the nature of your enquiry, this may include information relating to employment, welfare benefits, finances, health, disability or other personal circumstances. Please only provide information that is relevant to your enquiry.

How We Use Your Information

We use personal information to:

respond to enquiries;
understand the issue you are seeking help with;
provide casework and advocacy support;
review documents and evidence you provide;
prepare correspondence or other case-related material where requested;
communicate with you about your case; and
maintain appropriate records of work undertaken.

We will only use personal information where there is an appropriate lawful basis under UK data-protection law.

Where information includes special-category personal data, such as information concerning health or disability, it will only be processed where an appropriate additional legal condition applies.

Sharing Your Information

We do not sell personal information.

Information will not normally be disclosed to another organisation or individual without your knowledge or authority unless disclosure is required by law or is otherwise permitted under data-protection legislation.

Where you ask RightPath Casework to communicate with an organisation on your behalf, relevant information may be shared with that organisation as necessary to progress your case.

Website and Hosting

This website is hosted using third-party website and hosting services. Technical information necessary to operate and secure the website may therefore be processed by the relevant service providers.

The website may also use essential cookies or similar technologies required for its operation. Where non-essential cookies or tracking technologies are used, appropriate information and choices will be provided.

Keeping Your Information

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including dealing with enquiries, providing casework support and meeting any applicable legal or record-keeping requirements.

Information that is no longer required will be securely deleted or disposed of where reasonably practicable.

Your Rights

Under UK data-protection law, you may have rights including the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction in certain circumstances, and object to certain uses of your information.

You may also have the right to complain to the Information Commissioner's Office if you are concerned about how your personal information has been handled.

Contact

For privacy enquiries or to exercise your data-protection rights, please contact RightPath Casework using the caseworker email address displayed on this website.